Privacy Policy

Siven Jewels LLP ("Siven Jewels", "we", "us", "our"), registered in Surat, Gujarat, is committed to protecting the privacy of everyone who visits our website, our studio, or transacts with us. This Privacy Policy explains what information we collect, why we collect it, and how it is used and protected.

1. Information we collect

We collect information you provide directly to us, such as when you enquire about a design, place an order, visit our studio, or contact our team. This may include:

• Name, phone number, email address and postal address
• Order details — design preferences, sizing, gold purity and budget
• Billing and delivery information for completed purchases
• Identity documents required for compliance with jewellery trade and KYC regulations on high-value purchases
• Communications you send us through our contact form, phone, WhatsApp or email

We also automatically collect limited technical information when you browse our website, including device type, browser, approximate location and pages visited, to help us understand how visitors use our site.

2. How we use your information

We use the information we collect to:

• Respond to enquiries and provide design consultations or quotations
• Process orders, custom designs, repairs and exchanges
• Issue invoices, hallmark certificates and warranty documentation
• Communicate updates about your order, appointment or after-sales service
• Improve our website, collections and customer experience
• Meet legal, tax and regulatory obligations applicable to a registered jewellery LLP in India

3. Sharing of information

We do not sell your personal information. We may share information only with:

• Trusted logistics and courier partners for order delivery
• Payment processors to securely complete transactions
• Hallmarking and certification bodies as required for gold purity certification
• Government or regulatory authorities where required by applicable law, including GST and BIS regulations

4. Cookies & tracking

Our website may use cookies and similar technologies to remember your preferences and understand site usage. You can control or disable cookies through your browser settings; doing so may affect some site features.

5. Data security

We use reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction, both in our studio records and on our digital systems. No method of transmission or storage is completely secure, and we encourage you to share sensitive information with us through verified, official channels only.

6. Data retention

We retain personal and transaction information for as long as necessary to fulfil the purposes described in this policy, including the periods required under Indian tax, accounting and jewellery trade regulations.

7. Your rights and choices

You may request access to, correction of, or deletion of your personal information held by us, subject to our legal and record-keeping obligations. You may also opt out of promotional communications at any time by contacting us using the details below.

8. Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised.

10. Contact us

For any questions about this Privacy Policy or how we handle your information, please reach out to us at our studio address or contact details listed in the footer below.